Most fire-service software is records management with an incident tab.
Records management systems are built for what happens after the fire — reports, documentation, NERIS submissions, billing. They added incident tools later. The result is software where the incident is one tab among many, the workflow assumes internet connectivity, and personnel accountability lives in a spreadsheet someone updates after the fact.
Muster is the inverse. The fireground incident is the center. Records, reports, and submissions flow out from the incident log automatically. Every device can run the incident independently — no command vehicle required, no internet required, no central server required. When the incident wraps, the after-action report is already written, the exposure records are already captured, and the NFPA 1550 documentation is already done.
You don't notice this distinction during a routine medical call. You notice it at 2 AM in a rural fireground when the cellular tower is overwhelmed and the IC is making decisions on a tablet in the rain.
See it in action
Demo video coming soon.
We're recording a 60-90 second walkthrough of Muster running on an iPad during a simulated structure fire — IC board, unit check-in, Mayday, evacuation, after-action PDF. Real product, real device, no rendering. Get a live walk-through instead.
Designed around the seven roles that actually run the incident.
Incident Commander
Strategic decisions, command transfer, formal evacuation orders.
Safety Officer (ISO)
Hazard flagging, fatigue tracking, evacuation authority in imminent danger.
Division Supervisor
Tactical assignments, span-of-control monitoring, resource requests.
Check-in Officer
Arriving unit accountability, staging, off-scene transitions.
Rehab Officer
NFPA 1580 Chapter 22 rehab, vitals, return-to-duty decisions.
Arriving Unit
En-route status, on-scene check-in, assignment acceptance.
Crew Member
Personal Mayday, PAR responses, exposure capture, individual accountability.
Each role gets a tailored interface. No generic dashboard, no role-juggling, no "where do I tap to declare a Mayday."
Compliance is a claim we make and defend.
Muster is aligned with NFPA and OSHA standards relevant to fire-service personnel accountability. Specifically:
- NFPA 1550 (2024 edition) — aligned across all chapters, including Chapter 18 (Unified Command, Area Command). NFPA 1550 consolidates and replaces legacy NFPA 1500, 1521, and 1561.
- NFPA 1580 (2025 edition) — aligned with the rehab and contamination-control chapters (Chapters 20-22), and supports the infection control and medical program chapters (4-13). NFPA 1580 consolidates and replaces legacy NFPA 1581-1584.
- OSHA 1910.1020 — 30+ year retention of occupational exposure records, accessible to firefighters and authorized representatives (Tier 2 and above).
- NERIS — designed for the National Emergency Response Information System (which replaced NFIRS in January 2026). NERIS Integration Partner Program targeted.
There is no third-party certification scheme for software that aligns with NFPA 1550 or 1580 — these are department-program standards, not product certifications. What we offer is chapter-level documentation showing which Muster features align with which requirements, kept current and shared publicly.
What it costs
- Free 72-hour pass for departments who need to set up Muster mid-incident. No card.
- $499/year for small volunteer departments (≤25 active members). Local-only.
- $1,999/year and up for departments who want cloud archive, admin console, and long-term exposure tracking.
Ready to take a look?
The Emergency tier is free for 72 hours, no card required. Stand up an incident in under a minute and decide whether this is what you've been looking for.