Founding Customer Program
Muster is accepting the first 25 fire departments as Founding Customers.
What Founding Customer means
Founding Customers pay standard list price for their Muster subscription. In return, they receive:
Direct access to the founder
Questions, feedback, and feature requests come directly to Safe Signals' founder — no support ticket queues, no case-number handoffs.
Monthly virtual office hours
Founding Customers meet with Safe Signals monthly for informal Q&A, product updates, and roadmap discussion. Open agenda; drop in as your schedule allows.
In-app Founding Customer badge
The department's admin console displays a small badge indicating its Founding Customer number. A permanent record that this department was among the first to trust Muster.
Named on the Customers page (opt-in)
With the department's permission, its name is listed on this site as a Founding Customer. Optional — a department can opt out at any time from its admin console.
Muster Response bundled free (Tier 2+)
When Muster Response — the planned companion app for firefighter dispatch and response tracking — ships, Founding Customers receive it at no additional cost for the first two years after its ship date. Tier 2 and above only.
Why this program exists
Muster's first customers matter more than a spreadsheet of ARR. They shape the product through their feedback and prove the model through their references. The Founding Customer Program formalizes what we would do anyway: listen closely, respond quickly, and remember that these departments trusted us early.
Program details
- Cohort 1 size: 25 departments.
- Pricing: List price. See the Pricing page.
- Guarantee: Extended 90-day money-back guarantee (vs. the standard 30 days for every paid tier). See the Refund Policy.
If Cohort 1 fills, Safe Signals may extend the program with a Cohort 2 of 25 additional slots. That decision will be made based on demand at the time.
To enroll
Founding Customer enrollment happens during the standard subscription setup process. A department that signs its first annual contract while slots are available is automatically enrolled and receives its Founding Customer number.
Email hello@safesignals.io to start a conversation, or use the contact form.