Pricing
Four tiers, one binary. Same code on every device — license-driven entitlement. Safety features (Mayday, evacuation, exposure capture, PAR, rehab) are universal — they never gate on license state, tier, or department membership.
Emergency
Free72-hour rapid-setup pass
For a department that needs Muster right now — typically because you showed up at a large incident where another department is already running it. No payment, no credit card, minimal signup. Convert to a paid tier when the incident wraps.
- Free — no card required
- Activate in under a minute (department name + billing email is all we need)
-
Same operational + safety surface as Tier 1 for the 72 hours (Mayday, evacuation, ISO, PAR, rehab, exposure capture)
- Whiteboard, templates, building generator
- Peer mesh on local Wi-Fi (mDNS + QR bootstrap)
- Mutual aid via QR token
- Local incident archive + after-action PDF
- After 72h: convert to Tier 1, Tier 2, or Tier 3
Activate Emergency (free)
50 seats included (hard cap for the 72h)
Tier 1 — Volunteer/Small
$499per year, flat
For small rural volunteer departments (≤25 active members). Local-only operational surface — same whiteboard, mesh, archives, and full NFPA 1550 + 1580 compliance for incident operations. No cloud features.
- Hard cap: 25 active members
- Whiteboard, templates, building generator
- Peer mesh on local Wi-Fi (mDNS + QR bootstrap)
- Mutual aid via QR token bootstrap (per incident)
- Local incident archive + after-action PDF
- Full NFPA 1550 + 1580 compliance for incident operations
- Self-service signup; community support (docs + forum)
- No cloud archive, no admin console, no firefighter portal — upgrade to Tier 2 to add those
Buy Tier 1
25 active members included (hard cap)
Most popular
Tier 2 — Mid-size
from $1,999per year, per department
For mid-size volunteer fire districts (Long Island profile), suburban combination departments, and large volunteer departments that want full cloud features.
- Everything in Tier 1, plus:
- Cloud archive storage (encrypted at rest)
- Web admin console (this site)
- Long-term exposure management (30+ year retention per OSHA 1910.1020)
- Firefighter portal (own exposure history access)
- Pre-registered mutual aid partnerships
- CAD + NERIS + vitals BLE + EMS ePCR connectors
- Cross-incident personal histories (opt-in)
- Template marketplace
- 1 business day support response
Pricing examples
- 30-member dept$1,999/yr
- 50-member dept$1,999/yr
- 75-member dept$2,624/yr
- 100-member dept$3,249/yr
Buy Tier 2
50 seats included, $25 per additional seat
Tier 3 — Career/Large
from $4,999per year, per department
For career fire departments, large career-staffed agencies, and multi-department coordinators. Adds SSO, SLA, custom-deployment options, and vendor-specific integrations. Self-service up to ~250 members; sales-assisted above that.
- Everything in Tier 2, plus:
- SSO / SAML / OIDC (Phase 8+)
- Dedicated Firebase project or on-premises option
- Vendor-specific CAD + radio-gateway connectors
- Cross-department features (cooperatives, county-wide admin)
- PPE sensor + wearable device integration
- External exposure system integration (ESO, cancer registry, workers' comp)
- Custom compliance reporting
- SLA + named technical account manager (>250 members)
Pricing examples
- 100-member career dept$4,999/yr
- 150-member$7,499/yr
- 250-member$12,499/yr
- 500-member metro$24,999/yr
- 1,000-member metro$49,999/yr
Contact sales
100 seats included, $50 per additional seat
Free trial.
Tier 2 has a 30-day free trial, no credit card required. Tier 1 has a 30-day money-back guarantee. Tier 3 trials are arranged through sales.
Training academy access.
State fire academies, regional training centers, and accredited firefighter training programs receive free Muster access in training mode only. Real-incident usage requires upgrading to a commercial tier.
Apply for academy access
.